Policies Procedures and Forms

Waratah Institute policies and procedures provide details of how Waratah Institute operates in academic and non-academic areas. Following are some of the main Policies that relate to students:

Code of Conduct

The Student Code of Conduct sets out Waratah Institute’s expected standards with regards to student conduct.
Waratah Institute is committed to the intellectual and personal welfare of its students, staff, and members of the broader community. It aims to provide a safe, secure, respectful and inclusive academic environment and student conduct is a crucial factor to such an environment.

Students are accountable for their conduct and it is their responsibility to be familiar with this Code and other behaviour standards published by Waratah Institute.

Breaches of the Student Code of Conduct are dealt with by the rules of procedural fairness. If it is determined that a breach has occurred, the severity of the breach will be considered when determining the penalty and sanctions. For minor breaches, the penalty may be an apology or attending relevant training, and for major breaches may be exclusion or referral of the matter to the relevant authorities. Major breaches are deliberate, planned, significant in scale, significant in scope, and/or in breach of legislation.

Complaints and Appeals

The Student Complaints and Appeals Policy supports Waratah Institute’s commitment to resolving disputes between students and Waratah Institute and its staff as quickly and as sensitively as possible.

Waratah Institute operates on the basis that Waratah Institute’s decisions with regard to academic and professional matters are entrusted to staff in accordance with established procedures. It is recognised however that from time to time disputes may arise with respect to these decisions. This Policy will assist all parties to resolve any issues that arise in the course of Waratah Institute’s operations.

All complaints and appeals are handled through a four-stage process, with each stage representing an increase in the level of formality with which the complaint or appeal is handled:

Informal Complaint

If you are dissatisfied with any aspect of Waratah Institute’s operations, including academic matters, in the first instance you should discuss the issue with the relevant Waratah Institute staff, or another member of staff within 10 working days of the appearance of the concern.

Formal Internal Appeal

If you fail to reach a resolution to your formal complaint, you can lodge a formal internal appeal in writing within 20 working days of receipt of Waratah Institute’s decision. Formal internal appeals are considered by an independent committee which includes the Dean and a member of the Academic Board.

Formal Complaint

If you failed to reach a resolution to your complaint raised informally, you can lodge a formal complaint with Waratah Institute within 10 working days. Formal complaints are raised in writing, and are considered by the Program Coordinator (academic matters) or the Registrar (non-academic matters)

Formal External Appeal

If you fail to reach a resolution to your informal complaint, you can lodge an appeal with a third party.

Domestic and overseas students may lodge an appeal with any independent third party, such as the Resolution Institute (https://www.resolution.institute) and the Australian Council of Private Education and Training https://www.acpet.edu.au/join/quality-and-ethics/complaints/.

Overseas students may lodge an appeal regarding administrative actions or decisions made by Waratah Institute with the Office of the Commonwealth Ombudsman. This is a free, independent and impartial Australian government service for international students.